Refund Policy

1. 14-day money-back guarantee

NUVIO is operated by Adrián Valdés (Nuviocash). We want you to be fully satisfied with your subscription. If you are not, you can request a full refund within 14 days of your initial purchase of a paid plan, no questions asked.

2. How to request a refund

Refunds are handled by our Merchant of Record, Paddle. To request one:

• Visit paddle.net, find the order using the email address you used at checkout, and request a refund; or
• Email us at support@nuviocash.com and we will process the refund with Paddle on your behalf.

Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

3. Renewals and cancellations

Subscriptions renew automatically at the end of each billing period. You can cancel the auto-renewal at any time from your NUVIO account or from paddle.net. After cancellation, you keep access to your paid plan until the end of the period you have already paid for, and then your account returns to the Free plan.

4. Refunds outside the 14-day window

Beyond the 14-day window, refunds are generally not provided for partial subscription periods. If you believe you have been charged in error, if the service was unavailable, or if you have any other concern, contact us at support@nuviocash.com and we will review your case in good faith.

5. Statutory rights

This policy does not affect any mandatory consumer rights you may have under applicable law, including the right of withdrawal for consumers in the European Union.

6. Contact

Adrián Valdés (Nuviocash) — support@nuviocash.com.